Support Center

Frequently Asked Questions

Everything you need to know about our luxury coastal experiences, booking policies, and premium services.

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Booking & Reservations

Learn about our reservation process, deposit requirements, and how to secure your preferred dates.

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Onboard Experience

Details about our amenities, dining options, dress codes, and entertainment available during your voyage.

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Safety & Policies

Important information regarding safety protocols, insurance, and our cancellation policies.

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Common Questions

Curated answers to our most frequent inquiries.

Our premium all-inclusive package is designed to provide a seamless luxury experience. It encompasses:

  • All gourmet dining experiences across our 5 onboard restaurants.
  • Premium beverages including fine wines, spirits, and handcrafted cocktails.
  • 24-hour room service and private concierge assistance.
  • Access to the spa thermal suite and fitness center.
  • All gratuities and service charges.

Specialized shore excursions and spa treatments are available for an additional fee.

We understand that plans can change. For cancellations made more than 90 days prior to departure, a full refund of the deposit is available minus a small administrative fee. Cancellations between 60-90 days receive a 50% refund. Unfortunately, cancellations made less than 60 days before departure are non-refundable. We strongly recommend purchasing our comprehensive travel insurance to protect your investment.

Absolutely. Your Asiatic Idea specializes in bespoke private charters for weddings, corporate retreats, and milestone celebrations. Our dedicated events team will work with you to customize every detail, from the itinerary and menu to onboard entertainment and decor. Private charters require a minimum booking of 3 nights and are subject to vessel availability.

Our culinary team prides itself on exceptional flexibility. We can accommodate vegetarian, vegan, gluten-free, dairy-free, and kosher diets with advance notice. Upon booking, you will receive a preference form where you can detail any allergies or dietary requirements. Our chefs will then curate a personalized dining experience to ensure your safety and satisfaction.

During the day, resort casual attire is appropriate. Swimwear should be covered when dining in restaurants. For evening dining, we suggest "Elegant Coastal" attire—collared shirts and trousers for gentlemen, and dresses or elegant separates for ladies. We host one formal Captain's Dinner per voyage where cocktail attire is recommended.

Still have questions?

Our concierge team is available 24/7 to assist you with any specific inquiries or to help plan your perfect coastal getaway.

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